Terms of Trade

 
PAYMENT TERMS

Goods are to be paid for at time of collection or on our delivery. Payment by credit or debit card, cash or cheque. Where goods are dispatched by carrier, payment is due at the time of dispatch; by credit or debit card or by cleared cheque. BACS payments are also accepted, although you may incur less charges from your bank if you use a credit or debit card. Hobby Ceramicraft retain full title to all goods until full and correct payment has been made. Prices shown exclude VAT of 20% where applicable. Hobby Ceramicraft reserve the right to alter prices shown in the event of a change in the level of VAT

 

CREDIT TERMS

Payment by credit card allows you to control your own credit. You can take a month or more to pay your card, without paying interest. You can gain whatever perks your card company offers. You benefit from the better stocked and lower priced service that we can give you in return, and your goods are dispatched immediately. Credit/Debit card details are handled as per the conditions of our card merchant agreement. You can be assured that your card information will only be used as instructed by you or your representative. Dishonoured cheques/payments are subject to a minimum handling charge of £15.

 

Our task is to provide the best possible service and value to our customers in the ceramics business, and we strive to do this exceedingly well. Banking is not our business.

 

Retail customers will be offered Hobby Ceramicraft's standard pricing, as can be seen on our website. Trade discounts are available to trade customers, either contact us for more details or REGISTER for trade by filling in your details on this page.
Active Ceramic Cafe and Pottery Party business will be offered trade terms.

 

WHOLESALE MINIMUM QUANTITIES

Bisque is only sold in box quantities.  Paint products can be ordered as singles.  Most boxes of paint come in quantities of 12 or 6's.

 

TRADE ORDER SIZE

An order must be at least £100 (excluding VAT and carriage) to qualify for trade prices. Any products correctly obtained to order which are not accepted and paid for, or orders pulled then cancelled by the customer will entail a restocking charge of 25%.

 

DEPOSITS

Special order items will require a 50% deposit to confirm the order. Bookings for some of our courses will require full payment (or in some cases a non-refundable deposit payment) to confirm the booking. This ensures that our costs are covered in the event of a no-show on the day.

 

RETURNS/REFUNDS

Please click here for details of our Refund Policy

 

SERVICE

Orders received by 9.30am on the first day will be ready for collection or dispatch on the second day. Orders received after 9.30am will be processed the following day. We will endeavour to process your order as quickly as possible and the majority of orders are processed within 24 hours. We will not allow late/large orders to push in front; first come, first served.  Neither will we sell your newly arrived, ordered products to another large customer. All customers, large or small, new or old, are treated with the same fair and prompt service.

 

 

CARRIAGE

Goods which are sent with a carrier are subject to the carrier's terms of trade. You or your representative must be available to accept delivery on the day of delivery. To avoid incurring additional charges, please notify us at the time of order of any special instructions, such as opening times or restricted access. Pallet hauliers are contracted to deliver to the most accessible point to your premises by hand pump-truck.

 

Customer must check for damages/loss as goods are delivered and sign accordingly.

 

Claims for loss/damage cannot be entertained if the delivery note is signed for as received in good condition. Carrier's insurance will not cover bisque damaged in transit, and we are bound by carrier's terms. Hobby Ceramicraft must also be notified immediately of loss/damage, as we must notify carriers within 7 days of dispatch.  Hobby Ceramicraft's sole aim is to help our customers succeed and prosper. If this is achieved, we all benefit. The right to discontinue trade terms is though reserved. This will usually only occur if purchases fall below reasonable wholesale levels, payment problems occur, or if our products are misrepresented.  We love what we do and are very excited about all the opportunities for this unique craft, Hobby Ceramicraft is the supplier you can trust to keep you up to date with the latest developments in this industry, advice and support, as well as some the finest products at the best possible prices. Ceramics is our Business, please get in touch to see how we can help your business succeed!