Hobby Ceramicraft Terms of Trade

Goods are to be paid for at time of collection or on our delivery. Payment by credit or debit card, cash or cheque. Where goods are dispatched by carrier, payment is due at the time of dispatch; by credit or debit card or by received cheque. BACS payments are also accepted, although you may incur less charges from your bank if you use a credit or debit card. Hobby Ceramicraft retain full title to all goods until full and correct payment has been made. Payment by credit card allows you to control your own credit. You can take a month or more to pay your card, without paying interest. You can gain whatever perks your card company offers. You benefit from the better stocked and lower priced service we can give you. Your goods are dispatched immediately. Hobby Ceramicraft has no wish or intention to provide credit trading, there are others who will do that, and you pay the hidden costs of dealing with them - no credit is "free".
Credit/Debit card details are handled as per the conditions of our card merchant agreement. You can be assured that your card information will only be used as instructed by you or your representative. Dishonoured cheques/payments are subject to a minimum handling charge of £15.

Our task is provide the best possible service and value to our customers in the ceramics business, and we strive to do this exceedingly well. Banking is not our business.

Retail customers will be offered Hobby Ceramicraft's blue pricelist. There is a sliding discount given on the total amount spent per invoice before VAT.
Active Ceramic Cafe and Pottery Party business will be offered trade terms. All qualifying orders are invoiced at a trade price, and additional discount can be obtained for large orders. Bisque is only sold in box quantities. Paint products can be ordered as singles. Most boxes of paint come in quantities of 12. An order must be at least £50 (excluding VAT and carriage) to qualify for trade prices. Any products correctly obtained to order which are not accepted and paid for will entail a restocking charge of 25%. Special order items will require a 50% deposit to confirm the order. Bookings for courses will require full payment (or in some cases a non-refundable deposit payment) to confirm the booking. This ensures that our costs are covered in the event of a no-show on the day. We cannot accept any item correctly supplied for return. We can guarantee that all products supplied are new (unless otherwise specified) and you can be assured they have not been tampered with. If the item is faulty, or error in supply is made by Hobby Ceramicraft, please contact us for confirmation, instructions and a returns number, before incurring yourself in any out-of-pocket expense. Our liability is strictly limited to the value of any product supplied, and not to any consequential loss. Please click here for details of our "Broken Bisque" policy Orders received by 9.30am on the first day will be ready for collection or dispatch on the second day. Orders received after 9.30am will be processed the following day. We will endeavour to process your order as quickly as possible and the majority of orders are processed within 24 hours. We will not allow late/large orders to push in front out of turn as it is unfair. Neither will we sell your newly arrived ordered products to another large customer. All customers, large or small, new or old, are treated with the same fair and prompt service. Goods which are sent with a carrier are subject to the carrier's terms of trade. You or your representative must be available to accept delivery on the day of delivery. To avoid incurring additional charges, please notify us at the time of order of any special instructions, such as opening times or restricted access. Pallet hauliers are contracted to deliver to the most accessible point to your premises by hand pump-truck.

Customer must check for damages/loss as goods are delivered and sign accordingly.

Claims for loss/damage cannot be entertained if the delivery note is signed for as received in good condition. Carrier's insurance will not cover bisque damaged in transit, and we are bound by carrier's terms. Hobby Ceramicraft must also be notified immediately of loss/damage, as we must notify carriers within 7 days of dispatch.
Hobby Ceramicraft's sole aim is to help our customers succeed and prosper. If this is achieved, we all benefit. The right to discontinue trade terms is though reserved. This will usually only occur if purchases fall below reasonable wholesale levels, payment problems occur, or if our manufacturers' products are misrepresented. Whilst no specific studio area boundaries are prescribed by Hobby Ceramicraft (in common with most distributors), it is not in anyone's interest to place studios too close to (or too far from) each other. We recognise effort and loyalty and strive to reward it.
(Errors and Omissions Excepted)