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Course booking terms and conditions

Hobby Ceramicraft Course booking terms and conditions.

Effective from 1st January 2016. Please note these ‘Terms and Conditions’ may be subject to change without notice.

 

Booking

All courses can be booked via our website.  Before you make your booking, please make sure you have reviewed the course content and understand who the course is being aimed at.  If you are unsure, please call us.

All current course costs and dates will be detailed on our website.

When payment is received for any of our courses your place is confirmed.

 

Invoicing and payment

All course fees are payable when booking unless a valid, authorised 'Purchase Order' is provided and accepted.

A copy of the course booking payment will be sent via post to the name and address provided on the booking form.

All payments must be made in pounds sterling.  VAT at current rate (20%) is chargeable on all courses Hobby Ceramicraft provides in the UK.

 

Course attendance

It is the responsibility of the individual attending the course to ensure they are available at on the date of the course and they are able to attend.

Failure to attend the course will result in the full cost being incurred.

 

Cancellations and Amendments

Any requests for cancellations or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking, as shown below. (excluding extenuating circumstances which will be charged at Hobby Ceramicraft’s discretion.)

If the individual named on the booking form is unable to attend, we will accept a substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.

If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, provided at least 15 calendar days’ notice are given the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event.

Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.

In the event of there being insufficient numbers booked onto a course Hobby Ceramicraft reserves the right to cancel or postpone the course.

In the event of cancellation of a course by Hobby Ceramicraft, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible.  All course fees paid will be reimbursed in full, or the payment will be transferred in full to another course.  Hobby Ceramicraft shall not accept liability for any consequential loss and shall have no liability to reimburse

 

Course Provisions

Accommodation and travel to the venue are the responsibility of the candidate.

A buffet lunch is provided on all full day courses unless otherwise stated. The cost of this is included in the price quoted. Any special dietary requirements need to be notified in writing to Hobby Ceramicraft in advance of the course commencing.

 

Extenuating Circumstances

If you are unable to attend the course due to extenuating circumstances you must inform Hobby Ceramicraft in writing before the published start time of the course.

If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.

 

Force Majeure

Hobby Ceramicraft shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

 

Cancellation refunds:

Calendar days notice before the start date of the course

Refund applicable

29 calendar days or more

Full refund minus a £30 exc VAT administration fee

Between 15 and 28 calendar days (inclusive)

50% refund minus a £30 exc VAT administration fee

Between 1 and 14 calendar days (inclusive)

No refund will be given

Failure to attend

Treated as late cancellation and no refund given