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Privacy

Hobby Ceramicraft takes the privacy of its customers very seriously.  We do not sell any of your personal information to anyone.

The information we gather from you allows us to deliver the products and services you request and to help us improve your experience with us. Some information that you share with us, including your name, postal address, email address and phone number can be used to identify you or can be reasonably used in connection with other information to identify you. Any payment information shared during an online transaction on our website is done via a secure third party payment portal (Worldpay) and Hobby Ceramicraft will see none of this.   

None of your credit/debit card information is kept onsite at Hobby Ceramicraft.  This is why you need to give us this information each time you order, which can be frustrating, but is a policy to protect you.

 

How We Use Your Information

Hobby Ceramicraft uses the personal information that we collect about you or that you provide to us to process and deliver your online orders, to keep you up to date with the status of your order, for marketing or advertising purposes, to keep you informed about promotional offers, to maintain your online account, to keep track of your order history and to respond to your enquiries.

 

Information Sharing

Hobby Ceramicraft does not sell your personal information to third parties.

Your personal information may also be disclosed, to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the, property, rights or safety of Hobby Ceramicraft, our customers or others.

Accessing Your Information 

At any time, you can login to our website and review or change your personal information and make changes to your name, password, postal address, email address, or phone number which you had previously entered.  

 

Information Security

Hobby Ceramicraft stores and processes your personal information on our own computers and servers onsite here in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK regulations. Data relating to a sale will be securely stored for as long is relevant to that sale and as long as we are legally required. 

 

Our website has been developed with Secure Socket Layer (SSL) encryption to protect any personal information you share with us while ordering online.  

Unfortunately, transmission of data online, or electronic storage, is never 100% secure. With all our best efforts, we cannot guarantee the total security of the transmission of your personal information online and is done at your own risk.  

 

 

Email communications 

We may use your personal information to contact you with email newsletters that may be of interest to you.  You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.